Max Range
Charge Time
10 Years of Premium E-Bikes | US-Based Support & Service
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Now that you've felt the power, we would love to hear your feedback!
We take a lot of pride in the quality of our bikes and the support we provide for them. We would greatly appreciate it if you left us a review.
Happy Riding!
Magnum Experience Team
323-375-2666
Max Range
Charge Time
Motor Brand
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Battery Charge Time (from empty)
Maximum Range
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Virtual Top Tube Length
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Max Saddle Height
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Total Weight
Battery Weight
Recommended Minimum Rider Height
Max Load Capacity
Kickstand
Bell
Charger
Front Rack
Rear Rack
Fenders
Accessory Mounts
Overall rating: 4.5 / 5 from 27 reviews.
Had a issue with a bike i purchased i brought it in and was took care of immediately, very awesome EXPERIENCE i recommend trolly square magnum store to all..they even hooked it up with a basket....
Jeremy H. 5/5
We had the best time. Thank you Tyler for the great experience.
Meg B. 5/5
Excellent service!! Very friendly !!! our family enjoyed this experience so much! Thanks Phil and super Mario!! Definitely a 5 star experience!!!!
Elizabeth M. 5/5
After researching for several months and taking test rides on several bikes, we selected the Magnum Premium Plus as companions for our overland van travels. Our van is being built out with space to carry the two bikes inside. The folded dimensions of the Premium Plus are ideal- with room to spare! The bikes exceeded our expectations during our first 150 miles of getting to know their capabilities and they have performed flawlessly. The power management capacity will allow us to use them for on road and off road exploration. This was our first experience with Ebikes and the only regret is that we waited this long to become converts! We have been long time bikers, own multiple bikes, and have been to many bike shops. Our Sarasota, Fl shop (Ebikes and Cycles) was the best of any that we have used over the years. Having the option to purchase from a bike shop was another plus for our section of the Magnum Premium Plus. Thank you!
Glenn B. 5/5
We went to the Salt Lake City store downtown and had Steve S. Help us determine the best bike for each of us. Steve S was very helpful and and knowledgeable about all the e-bikes. I was the one seriously looking for an e-bike but in the end both my husband and ended up getting e-bikes and a Yakima rack to take our. E-bikes home the same day. We demo-Ed several e-bikes and Steve S patiently adjusted and explained each e-bike to us. Once it we were ready to purchase Steve C. Worked with Steve S. To provide us with savings on our total purchases. They understood our wants, needs and budget and worked with us. We are two very satisfied customers and have shared the line to the Magnum website with several friends in Utah, Washington and California that are also considering purchasing e-bikes in the near future. We are lucky to live near the Salk Lake City store as Steve C. Told us they look forward to see us for our free 1 year e-bike tune up. I know if we had any needs or questions Steve S and Steve C would take care of us. We highly recommend the Magnum e-bikes. There is a model that will fit for each rider!!!
Rinee D. 5/5
WARNING If you are fortunate to purchase a Mangum E-Bike you will never get back on a regular bicycle again! These E bikes are amazing! We have had them for a year now and travel with them all the time. We have been to: Bar Harbor Acadia Mountain Maine Jim Thorpe Pennsylvania Alexandria Virginia Rhode Island Easy Bay Bike Path Black Stone River Massachusetts Creeper Trail White Top Mountain Virginia And of course all great trails on Long Island! All trails we try to do 30-50 miles each time!
Keith D. 5/5
My wife and I really love our new electric Bikes. They are very easy to ride at night with our lights and very smooth and easy to peddle. My husband rides his bike everyday with out exception at least 20 miles a day. He just loves his bike. The customer service here in Salt Lake City is fantastic. The people are so caring, and give us great service. I recommend Magnum bikes as first rate above all other Bike Manufactories. Triple AAA over all the others.
Warren W. 5/5 Verified
My husband and I bought 2 Melody bikes. They are really nice and seem to be decent quality for the price. We had a problem with one of the bikes, customer service could not help and told us that it wasn't an issue with manufacture quality, however, when we took it to a local bike repair shop they had to disassemble the front wheel and flatten the rotor so that we could use the bike without the brakes rubbing very hard. It seems to us that a warped rotor is definitely a manufacturing defect since it was like that out of the box. My advice to anyone buying a Melody would be to take it to a shop and have someone check everything if your bike makes any noise. There are no helpful videos about the Melody's hydraulic brakes, do not follow the directions given in the Magnum Bikes troubleshooting web page! Even though the page says it's for hydraulic brake systems, it does NOT apply to the Melody. Luckily very little hydraulic fluid was lost when we followed the online video and testing at the shop showed that everything was alright.
Gail 3/5
Bought Magnum Premium folding ebike here in Canada 5 years ago. Great unit. Worked well. Broke the circular throttle during a move. Magnum can't find a part for a bike this young. Epic cycles - Magnum dealer in Canada - says they are not longer available. How is it a bike that is this much money is so obsolete after just five years that my $2500 is out the window? Poor Poor customer service on this one. Of course Magnum in USA won't ship to Canada. Makes the story complete.
Matthew P. 2/5
I just bought the Magnum Cosmo 2.0 e-bike through Costco. It arrived in two days. We assembled it in a couple hours. I had a couple questions and called the phone number in the manual. I was amazed and delighted that a very helpful human at Magnum bikes answered my questions. Their customer service is great. And the bike is great too. Thank you.
Karen G. 5/5
Hello folks, We were recently working with Krista to resolve a broken axle on the motor of Ranger 1.0. Krista was nice enough to help us out and got us a good deal on a replacement wheel as we only needed the motor and you were out of stock. The plan was to swap the motor out of the new wheel into the old wheel as we had recently rebuilt the rear wheel with a new rim and spokes. The motor from the new wheel was not compatible with the old hub shell. We ended up just installing the complete wheel. Just wanted to share some feedback with you. Appreciate your help with this and in the end we got the bike rolling and the customer is happy. Thanks again Dave Tendall Watt Cycleworks Minneapolis, MN
Dave T. 5/5
The worst bike I ever own since day one we have nothing but the problems with them The hydraulic brakes never work leaking oil from the suspension I bought two brand new ones both of them completely junk
Pat D. 1/5
Store owner replied: I understand your frustration with the Magnum bikes, Pat. This level of difficulty with our products is highly unusual, as most customers enjoy trouble-free performance from their Scouts. Our records show we worked with The Vicious Cycle shop on the brake and suspension issues you mentioned. While we couldn't process an exchange directly, we did cover the repair costs. If you need further assistance, contact our support team at 323-375-2666 ext.3000.
I had a complaint when I first bought the bike. Since then my experience with magnum has been great. This company reached out to me and worked to rectify the situation and helped solve my problem I was having. Thank you kindly for ur support and efforts. It's appreciated.
Marcus M. 5/5
2000 miles on my 7 year old Magnum ebike. - flawless - zero problems! Still goes 60+ miles on a full charge. HIGHLY recommended
Fred R. 5/5
Great customer service. I was able to test drive the bikes before making a final decision. I can't waint to get on the road and start riding away. Jen
Jennifer H. 5/5
Tyler was great! Loved the trail and the bikes. Very service oriented company! We’ll be back.
Aaron P. 5/5
I had totten an ebike nearly six months ago and then ts a good arealtionship between two
Henry N. 5/5
Very friendly staff and beautiful store!
Wyatt W. 5/5
I have a Pathfinder 500 and just bought a Bottle cage the web site said will fit my bike. It will fit the bike but because of the bikes faulty design of location of bottle location... you have to take bottle cage off bike then put on/ take off Battery! You can't have both on bike frame at same time unless you remove bottle cage...dumb...clearly a person who doesn't ride bikes designed this one. I bought this bottle cage thinking that it was designed to actually fit this bike...again..it's a No. I guess I have to find a handlebar cage. The bike is Great!
Marian H. 1/5
So far I love this ebike.
Roger O. 5/5
What a gem Magnum is. In the heart of downtown Scottsdale they not only provide excellent customer service but also have excellent equipment. I give this place a five star review!
Teri S. 5/5
I live in a rural are so local support is non-existent. Within 24 hours, a Magnum rep was able to resolve my issue with unexpected speed and consideration. No really, they go way above and way beyond to make things work.
Ben F. 5/5
After an exhausting search for a good e-bike, I found this one through a local shop and I’m very happy. It is even easier on hills than I expected and faster than anticipated. If I just want to ride it as a normal bike, it rides really well. Design seems high quality with good aesthetics. Customer support has been stellar so far too. I found out cheaper bikes are often lemons with bad customer support and really hard to get parts for. Going with a good company like this gives me peace of mind and has been worth the investment.
Katherine T. 5/5
So easy to work with. "Andy", thanks for the tech support on the phone today!!! I am embarrassed to say, didn't know how to turn on the bike...( I was overthinking it, thought maybe Battey issue... over the winter...etc). - Just needed to know where the On button was for our bikes.. Andy was great and we are enjoying our bikes ( year 2) ... appreciate the help.
Tim M. 5/5 Verified
My wife and I have had Magnum bikes for a few years now and love them. We put more miles on these over the weekend than our cars. We have a Magnum dealer right down the street from us Kafe Racer in Dunedin fl . Their customer service is outstanding, always get right on anything we need and always happy to answer questions. Quality product with great customer service. Could not be happier.
Jason N. 5/5 Verified
Had great customer service when had some trouble with bike. Jace was great
Andy S. 5/5 Verified
So I walked into the Scottsdale store wanting to get some information about an electric bike. I have been thinking about investing in one. Gas prices are crazy so I thought if I invested in a electric bike the money I would have paid for gas would easily justify buying a bike and it doesn't help but you are also saving the environment. Nick the salesmen really was very informative and now I am going to go home and talk to my husband and explain to him all of the benefits of getting a bike. So Thank you Nick and I will be returning.
Shawn T. 5/5 Verified
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