Shipping & Returns

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Shipping Delay Notice 11/8/2024: Due to scheduled warehouse maintenance, parts shipments may experience delays. Thank you for your patience. 

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    Got A Return? Contact Us First

    Before shipping your return, please contact us by clicking here to submit a request.

    Select “Order Inquiry” from the dropdown menu. 

    Please wait for our reply — we’ll respond ASAP. Unauthorized returns may be refused.

    E-Bike Shipping Info

    Can’t wait to ride your new Magnum Bike?
    While you’re counting down the minutes to delivery, here’s what to expect next!

    1. We Send An Order Confirmation Email
    2. We Pack & Ship Your Order (Within 1-2 Business)
    3. Your New Magnum E-Bike Arrives (5-7 Days After Shipping)
    4. You Or Your Pro Completes Assembly! 

    Parts & Gear Shipping Info

    Parts orders typically ship 1-2 business days after being placed. Most orders are delivered 1-3 business days after that.

    Magnum Bikes ships parts and gear orders through UPS, USPS, and FedEx. 

    Return & Refund Policies

    Please Note: All Returns Require Preauthorization
    All items sold through MagnumBikes.com require preauthorization for returns: e-bike, parts & gear, accessories, etc.

    To preauthorize your return, please contact us by clicking here to submit a request. Select “Order Inquiry” from the dropdown menu.

    We’ll respond as soon as possible. Please wait for our response before shipping your return. 

    E-Bike Returns

    Please Note: MagnumBikes.com only accepts returns for Magnum Bikes models purchased through our website or at one of our Magnum Bikes flagship stores (Salt Lake City, Park City, St. George, Encinitas, Scottsdale).

    If you purchased your e-bike through another website or local Magnum Dealer, your e-bike is subject to the return policy of that independent business.

    Here’s everything to know about returns and refunds for e-bikes purchased directly through Magnum.

    E-Bike Return Conditions

    All e-bikes sold at a promotional price or discount are final sale. No returns or refunds.

    E-bikes purchased at standard retail price must be returned…

    • Within 15 days of delivery
    • With under 10 miles on the odometer
    • In like-new condition (free from dirt, dust, and fragrances)
    • In intact original packaging (all cardboard and foam included)
    • With all items received (charger, keys, hardware, etc.)
    E-Bike Return Customer Costs
    • Return shipping & handling
    • Restocking fee of up to 20% if any above conditions aren’t met

    E-Bike Return & Refund Process

    • Allow 1 week or more for our team to thoroughly inspect each e-bike return
    • If your return is approved, refunds are normally processed 2-3 business days after approval
    • Refunds will be issued to the card used for that purchase. If you don’t want the refund issued to that card, you will receive MagnumBikes.com store credit.

    Parts & Gear Returns

    Returning parts, gear, or accessories? Here’s what you need to know.

    Parts & Gear Return Conditions

    All Parts & Accessories sold at a promotional price or discount are final sale. No returns or refunds.

    All battery sales are final. No returns or refunds on batteries.

    Parts and accessories purchased at standard retail price must be returned…

    • Within 30 days of delivery
    • In like-new condition (free from dirt, dust, and fragrances)
    • In intact original packaging (all cardboard and foam included)
    • With all items received (charger, keys, hardware, etc.)

    Parts & Gear Return Customer Costs

    • Return shipping & handling (waived if you are exchanging for another item)
    • Restocking fee of up to 20% if any above conditions aren’t met

    Parts & Gear Return & Refund Process

    • Allow 1 week or more for our team to thoroughly inspect each returned item
    • If your return is approved, refunds are processed 2-3 business days after approval (subject to delays)
    • Refunds will be issued to the card used for that purchase. If you don’t want the refund issued to that card, you will receive MagnumBikes.com store credit.