New E-Bike Setup
3 Simple Steps to Get Rolling
1. Register Your E-Bike: Activate your warranty
2. Watch Videos & View Manual: Easy-to-follow assembly guides and owner's manual
3. Access Support Resources: Browse FAQs and helpful tips to get the most from your e-bike
Videos & Guides
Select your bike model below to access assembly videos and owner's manuals
How Can We Help?
Your e-bike questions, answered.
How do I turn on my e-bike?
To power on your bike, press the power button located near the up and down arrows next to the throttle on the left side of the handlebar. To watch a video tutorial on powering up your e-bike, click here.
Your e-bike has two power buttons:
Battery Indicator Button: This larger button is located directly on the battery. It's used only to check the battery's charge level and doesn't turn on the bike.
Bike Power Button: This button turns on your e-bike. It's located on the display control module on the left handlebar, just below the DOWN button. To power up your bike:
- Find the pencil eraser-sized button
- Press and hold for 3-5 seconds
How can I get support for my Magnum e-bike?
Our expert support team is based right here in Salt Lake City, UT, at our headquarters. They're not just customer service representatives – they're e-bike experts who can answer any questions you have and provide solutions to keep you rolling.
To contact Magnum Bikes, you have a variety of options:
1. To visit our help center for answers to common questions and issues, click HERE
2. To submit a support request through our online portal, click HERE
3. Email us at Info@MagnumBikes.com
4. Call us at 323-375-2666, Monday through Friday from 9:00 AM - 5:00 PM Mountain Time
Whether you need help with maintenance, have questions about your e-bike's features, or need assistance with anything else, our Utah-based team is ready to provide top-notch support.
Cruiser vs Low Rider: Which e-bike is right for you?
Choose the Cruiser for a classic beach cruiser feel, or opt for the Low Rider if you prioritize easy on-and-off access. Both models deliver the same great performance and comfort for your e-biking adventures!
- Magnum Cruiser 2.0: Standard best-in-class electric beach cruiser design
- Low Rider 2.0: Features a step-through frame for easier mounting and dismounting
How far can I ride before needing to recharge?
The range you can achieve depends on factors such as your e-bike model, battery charge, and the terrain you're riding on. Both the Cruiser and Low Rider—similar to most Magnum bike models—can travel up to 50 miles or more on a single charge, which means most rides you’re covered.
Where are Magnum e-bikes designed?
Magnum e-bikes are thoughtfully designed in Salt Lake City, Utah, by our dedicated team of e-bike enthusiasts. Our headquarters in the heart of Salt Lake City serves as the hub for all our design and innovation efforts.
Magnum E-Bikes Are Made Different
Our focus on quality, value, and service remain unmatched.
Quality
Built right and ready to ride.
Value
Everybody deserves to ride better.
Service
250+ Dealers to keep you riding for years.
