Shipping & Returns

We're working hard to fulfill orders in a timely manner!

Notice for Returns

Customers must receive prior
authorization from Magnum Bikes by emailing with your order number.

E-Bike Shipping

You will receive a confirmation email after placing your order letting you know that it was successfully received and is processing. You will receive an email with tracking information once your order leaves our fulfillment center.

Orders typically ship 1-2 business days after being placed.

The time to fulfill the order after it has shipped is typically 5-7 days.

Upon arrival in the destination area, the freight company will call the customer to schedule a delivery appointment. Or, for pickup and assembly at Authorized Magnum Dealers, expect to hear from the dealer with a pickup appointment.

NOTE: Customers are required to be present at their delivery appointment to sign for their bike.

E-Bike Return Policy

  1. Within 15 days of the delivery date
  2. Under 10 miles on the odometer
  3. Must be in like-new condition and free from dirt, dust, or fragrances
  4. Must be in the same packaging (all cardboard and foam) and condition that you received it
  5. Must include all items that were included inside the box (charger, keys, hardware, etc.)
  6. May be subject to a restocking fee of up to 20%
  7. The restocking fee applies if return requirements are not met
  8. Customer is responsible for the cost of return shipping and handling
  9. On sale items, all sales are final

Refunds will be made after the bike is received and inspected. The inspection process will typically take about one week once the bike is received. Once the entire inspection is completed, refunds will typically be processed in about 2-3 business days.

Parts & Accessories Shipping

Parts orders typically ship 1-2 business days after being placed.

Magnum Bikes part orders are shipped through UPS, USPS, and Fedex.

Please Note: All deliveries require an adult signature upon receipt and a contact number where you can be reached to arrange delivery.

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Still have questions?
Please reach out to our customer support team if you have any further questions (contact info below).